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Questions about your order, your skin, or which routine is right for you? Our team replies within 24 hours — every day.
Customer care
support@solareglow.com
We reply within 24 hours, 7 days a week.
Order & shipping
Track in your account
Updates sent by email the moment you order.
Skincare advice
Book a free consult
15-min video call with a SolareGlow esthetician.
Support hours: Monday–Friday, 9am–7pm EST · Weekend email support
Quick answers
Before you write…
You'll get a tracking link by email as soon as your order ships (usually within 24 hours). You can also track it anytime from your account dashboard.
A 60-day money-back guarantee on everything — even opened products. Email care@solareglow.com to start a return.
Yes. We encapsulate and buffer our actives so they're clinical-strength but gentle. Every formula is dermatologist-tested.
We ship to 40 countries. Free shipping over $50, with delivery in 3–12 business days depending on location.